Last updated: 28 August 2026
Sober4Life respects your privacy. This policy explains how we collect, use, store and disclose personal information through sober4life.com.au, our store, enquiry forms, membership services and related communications.
Information we collect
- Contact details such as your name, email address, telephone number and delivery address.
- Order, payment-status, product, membership and customer-support records. Full card details are handled by payment providers and are not stored by Sober4Life.
- Account information, preferences and communications you send to us.
- Organisation and role details supplied for partnership, supplier or workplace enquiries.
- Technical information such as device, browser, IP address, cookies, referral source and website activity.
Please do not submit sensitive medical, mental-health, recovery or crisis information through ordinary website forms. Sober4Life does not need a diagnosis or treatment history to respond to a general enquiry or fulfil an order.
How we use information
- Process orders, deliver products and provide membership access.
- Respond to enquiries and provide customer support.
- Operate, secure, troubleshoot and improve the website and services.
- Prevent fraud, meet legal obligations and keep appropriate business records.
- Send service messages and, where permitted, marketing communications. You may unsubscribe from marketing at any time.
- Assess partnership, supplier and workplace opportunities.
Sharing and service providers
We may share information with trusted providers that help us operate, including website hosting, ecommerce, payment processing, email, analytics, shipping, customer support and professional advisers. Providers may process information in Australia or overseas and are expected to protect it and use it only for the services they provide. We may also disclose information when required by law or to protect safety, rights and systems.
Cookies and analytics
The website may use necessary cookies and analytics technologies to operate the store, remember preferences, measure traffic and improve performance. Browser settings can restrict cookies, although some checkout or account features may not function correctly.
Storage and security
We take reasonable technical and organisational steps to protect personal information. No internet service is completely secure. We retain information only as long as reasonably required for the purposes described, legal obligations, dispute resolution and legitimate business records.
Access, correction and deletion
You may request access to or correction of personal information we hold about you. You may also ask us to delete information where we are not legally required to retain it. We may need to verify your identity before acting on a request.
External support services
The Help Now and Support Hub pages link to independent services. Their websites and privacy practices are controlled by those organisations. Avoid sending private recovery information to Sober4Life when an established professional or crisis service is the appropriate recipient.
Contact and complaints
Privacy questions, access requests or complaints can be submitted through sober4life.com.au/contact/. We will review and respond within a reasonable time. You may also contact the Office of the Australian Information Commissioner if a privacy concern is not resolved.